Privacy Policy

1. Introduction

This Privacy Policy describes how Solid Software B.V., a company registered in the Netherlands (KvK number: 94194432) ("we," "us," or "our"), collects, uses, and shares information about you when you use our mobile application PokerBrain (the "App").

This policy applies to all users of our poker training application.

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: When you create an account, we collect your email address and encrypted password.
• Payment Information: For subscriptions and one-time purchases, payment data is processed by third-party payment processors (Apple App Store, Google Play Store). We do not store your payment card details.
• Profile Information: Any optional profile information you choose to provide.

2.2 Information Collected Through Third-Party Sign-In

• Google Sign-In: We receive your Google account email address and basic profile information.
• Apple Sign-In: We receive your Apple ID email address (which may be a private relay email) and basic profile information.

2.3 Information Automatically Collected

• Device Information: Device type, operating system version, unique device identifiers.
• App Usage Data: Game statistics, training progress, session duration, feature usage.
• Technical Data: App version, crash reports, performance data.
• Analytics Data: Aggregated usage patterns and app performance metrics.

2.4 Information We Do NOT Collect

• Precise location data.
• Camera or microphone data.
• Contacts or calendar information.
• Health or fitness data.
• Financial information beyond what is necessary for payments.

3. How We Use Your Information

3.1 Service Provision

• Provide and maintain the App's functionality.
• Manage your account and authentication.
• Process subscription and payment transactions.
• Deliver training content and track progress.
• Provide customer support.

3.2 App Improvement

• Analyze app usage to improve features and performance.
• Fix bugs and technical issues.
• Develop new features and content.
• Conduct analytics on aggregated, non-personal data.

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted service providers who assist us in operating the App:

• Authentication Services: AWS Cognito for account management.
• Cloud Infrastructure: Amazon Web Services for data hosting and processing.
• Payment Processing: Apple App Store and Google Play Store for subscription processing.
• Analytics: Third-party analytics services for app performance monitoring.

All service providers are bound by confidentiality agreements and may only use your information as necessary to provide their services.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption: All data transmissions are encrypted using industry-standard protocols.
• Secure Storage: Personal data is stored in secure, access-controlled environments.
• Access Controls: Limited access to personal data on a need-to-know basis.
• Regular Security Reviews: Ongoing monitoring and updating of security practices.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Under the GDPR and other applicable laws, you may have the following rights:

6.1 Access and Portability

• Request access to the personal information we hold about you.
• Request a copy of your data in a portable format.

6.2 Correction and Update

• Correct inaccurate or incomplete personal information.
• Update your account information at any time through the App.

6.3 Deletion

• Request deletion of your personal information.
• Delete your account through the App settings.

To exercise your rights, contact us at support@solid-soft.nl or use the in-app privacy settings.

7. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: support@solid-soft.nl
• Address: Solid Software B.V., Amsterdam, Netherlands
• KvK Registration: 94194432
• Website: https://pokerbrain.info
• Data Protection Officer (DPO): support@solid-soft.nl (for EU-related inquiries)

For urgent privacy matters, please clearly mark your communication as "Privacy Request" to ensure prompt handling.

If you are located in the EU and believe your rights under the GDPR have been violated, you may contact theDutch Data Protection Authority (Autoriteit Persoonsgegevens).

8. International Users

Our services are operated from the Netherlands and subject to the GDPR.

If you access the App from outside the EU, please note that your information will be processed in accordance with EU data protection standards.

Where personal data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place.